Our company is based on the understanding that our customers’ needs are of the utmost importance.
We are committed to meeting those needs. As a result, a high percentage of our business is from repeat customers and referrals. We would welcome the opportunity to earn your trust and deliver you the experience of an efficient comprehensive service which our reputation is based on. That is why we offer a complete package from showroom consultation, free site visit by a HETAS registered engineer, free written quotation and design specification, installation and annual maintenance checks with a full back up service. We also offer a free post installation visit to demonstrate how to use your new appliance correctly and come prepared with kindling and logs ready for the first burning for those customers who require additional guidance.
The installation of stoves and fireplaces and associated flue and chimney works (except where a new chimney is being constructed) are covered by Building Bye-Laws and the submission of an application to Planning covering these works is not required when purchasing and installing through VLJ as we are a HETAS registered company. It is a legal requirement for all non registered installers to ensure that their customers apply to Planning and Environment’s Building Control department before installing a stove or fireplace and or re-lining an existing chimney. This includes pellet stove installations. Julie and Joshua are both HETAS registered and VLJ is an approved HETAS retail showroom.